Welcome to Cordbrothers Enterprises. These Terms & Conditions govern your access to and use of our website, https://cordbrothersenterprise.co.ke/, and the purchase of products offered through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.
Cordbrothers Enterprises is a Kenyan supplier of medical equipment, surgical supplies, durable medical equipment, and other healthcare products.
2. About Our Products
We offer a range of products intended for healthcare facilities, medical professionals, businesses, caregivers, and individual customers.
Product descriptions, images, specifications, and other information are provided to help customers make informed purchasing decisions.
We endeavour to ensure that product information is accurate and up to date. However, actual product appearance, packaging, specifications, and availability may vary by manufacturer or supplier.
Customers should contact us to confirm product specifications, compatibility, dimensions, availability, and other requirements before purchasing where necessary.
3. Product Prices and Availability
All product prices displayed on our website are subject to change without prior notice, except where applicable law provides otherwise.
Product availability may change depending on stock levels and supplier arrangements.
Where a product is unavailable after an order has been placed, we will contact the customer to discuss available options, which may include waiting for restocking, selecting an alternative product, or receiving a refund where applicable.
Any applicable taxes, delivery charges, or additional fees will be communicated as part of the order process.
4. Orders and Order Acceptance
Placing an order through our website or contacting us to request a product does not automatically mean that the order has been accepted.
We reserve the right to review orders and contact customers to verify product requirements, delivery information, payment status, and availability.
An order may be declined or cancelled where there is a genuine reason, including pricing errors, stock shortages, suspected fraudulent activity, or an inability to fulfil the order.
Where payment has already been received for an order that cannot be fulfilled, any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable law.
5. Payments
Customers must use the payment methods made available or approved by Cordbrothers Enterprises.
Payment arrangements, including any deposit or balance requirements for special orders or bulky equipment, will be communicated before the order is confirmed.
Customers are responsible for providing accurate payment details and ensuring that payments are made through legitimate channels.
Do not share your banking passwords, mobile money PIN, or other confidential payment credentials with anyone claiming to represent our business.
6. Shipping and Delivery
Delivery arrangements depend on product availability, destination, order size, transport availability, and any special handling requirements.
Estimated delivery times and applicable delivery charges will be communicated to customers during the ordering process.
Customers are responsible for providing accurate contact details and delivery addresses.
Delivery delays may occur because of transport disruptions, supplier delays, weather, public holidays, or other circumstances beyond our reasonable control.
For further information, please refer to our Shipping & Delivery Policy.
7. Returns, Exchanges, and Refunds
Requests involving damaged, defective, incorrect, or missing products will be handled in accordance with our Returns & Refunds Policy and applicable law.
Some medical consumables, sterile products, and hygiene-sensitive items may be subject to special return conditions for safety reasons.
Nothing in these Terms & Conditions removes any rights customers may have under applicable consumer protection laws.
Please review our Returns & Refunds Policy before placing an order.
8. Use of Medical Equipment and Healthcare Products
Products supplied through our website must be used in accordance with their intended purpose, manufacturer instructions, safety guidance, and applicable regulations.
Customers are responsible for ensuring that products are suitable for their intended application and that equipment is operated by appropriately trained individuals where required.
Unless expressly stated otherwise, product descriptions and website content are not intended to constitute medical advice, diagnosis, or treatment recommendations.
Customers should consult qualified healthcare professionals when seeking medical advice or guidance on clinical decisions.
9. Product Information and Manufacturer Warranties
Where applicable, warranty information will be provided in the product documentation or confirmed by our team.
Warranty terms, duration, and coverage may differ by manufacturer and product.
Damage resulting from misuse, improper installation, unauthorised modification, or failure to follow manufacturer instructions may not be covered by a manufacturer’s warranty.
Any warranty limitations are subject to applicable consumer protection laws and other legal obligations.
10. Website Use and Security
You agree to use our website lawfully and responsibly.
You must not:
Attempt to gain unauthorised access to our website, server, database, or administrative systems.
Introduce malicious software, viruses, or harmful code.
Use our website to commit fraud or engage in unlawful activity.
Interfere with the website’s functionality, security, or availability.
Copy, reproduce, or misuse website content in a manner that infringes applicable rights.
We may restrict access to the website where necessary to protect our business, customers, systems, and other users, subject to applicable law.
11. Intellectual Property
Unless otherwise stated, the website’s text, branding, logos, graphics, photographs, design elements, and other content are owned by Cordbrothers Enterprises or used with permission.
You may access and use website content for personal, informational, and legitimate purchasing purposes.
You must not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorisation, except where permitted by law.
Product names, trademarks, and manufacturer logos remain the property of their respective owners.
12. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, delivery services, or other external platforms.
These third parties operate under their own terms, policies, and practices. We are not responsible for the content or practices of independent third-party websites, except where applicable law provides otherwise.
Customers should review the relevant terms and privacy policies before using external services.
13. Privacy and Personal Information
We may collect and process customer information, including names, contact details, delivery addresses, order details, and payment-related information, where necessary to process orders, provide customer support, and operate our business.
Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws.
Customers should review our Privacy Policy to understand how personal information is collected, used, stored, and protected.
14. Limitation of Liability
To the extent permitted by applicable law, Cordbrothers Enterprises will not be liable for indirect or consequential losses arising from the use of the website or delays in fulfilling orders.
We do not exclude or limit liability where doing so would be unlawful, including any liability or consumer rights that cannot legally be excluded or restricted.
Nothing in these Terms & Conditions guarantees that the website will always be uninterrupted, error-free, or continuously available.
15. Events Beyond Our Control
We will make reasonable efforts to fulfil accepted orders and maintain our services.
However, delays or interruptions may occur due to circumstances beyond our reasonable control, including natural disasters, transport disruptions, supplier interruptions, public emergencies, or infrastructure failures.
Where such circumstances materially affect an order, we will endeavour to communicate with affected customers and discuss appropriate arrangements.
16. Changes to These Terms
Cordbrothers Enterprises may update these Terms & Conditions when necessary to reflect changes in our products, services, website functionality, business operations, or legal requirements.
Updated terms will be published on this page with a revised date.
Your continued use of the website after an update does not override any rights or requirements that apply under law.
17. Governing Law and Disputes
These Terms & Conditions are governed by the laws of Kenya.
Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter amicably.
Nothing in this section prevents a customer from exercising any legal rights or seeking remedies available under applicable Kenyan law.
18. Contact Information
For questions about these Terms & Conditions, products, orders, or our services, please contact us:
Business Name: Cordbrothers Enterprises
Address: Tsavo Road, Eliana Shoppers Building, Room B7, Nairobi, Kenya
